Service Level Agreement for Service Provider

Wednesday, January 15th 2020. | Sample Templates



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carrier degree Agreements (SLA) A provider stage settlement ( SLA ) is our service Expectation it truly is made between the Bates faculty IT help Desk and contributors of the Bates school neighborhood. specific facets of the service – pleasant, availability, responsibilities – are agreed between the service provider (IT assist Desk) and the provider person (Bates community contributors). we’re presently working to strengthen our service Expectations that are supplied by means of the IT support Desk to the Bates college group. additional gadgets will proceed to be added over time. event help SLA scholar agencies computer support SLA evaluate top Cloud Computing businesses for 2020 in the IT enterprise, as in most agencies, alternate options are always respectable. Hybrid cloud techniques, which combine elements of both public and personal clouds, are now the standard choice for corporations in quest of cloud suppliers, and they offer quite a lot of alternate options. records administration programs that can combine control of public cloud capabilities and on-premises purposes on a single display is the nirvana that each one IT directors want to achieve. It’s all about decisions and having the means to make them on demand, if critical. business IT administrators make buying decisions on which cloud vendor is finest for his/her particular system based on how they most reliable healthy certain use circumstances. Does your business deal in personalized customer tips or labeled scientific information? Is it regulated by way of such legal guidelines as GDPR or CCPA? Does it do world company, or is it ordinarily local or regional? here are 5 inquiries to ask when identifying a cloud carrier issuer: Does this provider’s service-degree contract fit my wants? Are my applications and techniques appropriate? Do the service company’s security and resilience specifications dangle as much as mine? What compliance standards are in place? How are migrations dealt with? As for normal instructions on evaluating execs and cons of cloud suppliers, a rule of thumb is this: The bigger the cloud computing issuer, the more equipment and applications should be made attainable for subscribers. because of this, the smaller the company, the fewer facets can be available, but the smaller vendors essentially all give more personalized functions (corresponding to assisting personalize configurations). Some hybrid and public cloud carriers are more suitable at some functions than others. Some are deploy for localized/regionalized company, as opposed to world alternate. all of the companies on this list present equipment for compliance instructions for the eu Union’s customary data coverage law (GDPR) and the upcoming California purchaser insurance policy Act (CCPA), which went into effect Jan. 1, 2020; no cloud computing provider worth its salt would not make them accessible. right here is a list of the biggest and most currently successful cloud services groups on the planet. Amazon internet capabilities Seattle, Wash. value proposition for knowledge patrons: Amazon net services has all the time been forward of the cloud computing curve. It went on-line with its basic Storage carrier (S3) in 2005, provided dazzling and comparatively low-cost secondary functions, and now owns about 33 percent of the cloud services market, led with the aid of its storage and different application services. It owns forty five % of the IaaS (infrastructure as a service) world market, with earnings at about $20 billion in 2019. this is a full 2-to-1 lead over No. 2 Microsoft Azure, which is gaining market share however continues to be within the low double digits (about 16 p.c) regional. AWS effectively has a massive head beginning available in the market, the widest array of services and the biggest information core presence on this planet. CEO Jeff Bezos continues to plow billions of dollars into statistics core expansions, storage and individuals to run all of it. AWS is known as a public cloud solution nevertheless it also offers numerous services to connect on-premises installations to the cloud. It serves as every little thing from burst ability to catastrophe recovery and an awful lot in between. Key values/differentiators: Use circumstances: Most IT storage and cloud computing wants will also be dealt with with the aid of AWS. Mainstays: usual enterprise storage,  servers, statistics backup, archiving (cold facts storage). Scope: largest public or hybrid cloud functions issuer on this planet, economies of scale may also be made to work in prefer of users. security: Amazon has its personal in-house protection options for every kind of use cases. quite a lot of decisions of consumers. Computing stack/databases: additionally a plus for valued clientele, who can really name their configurations and let AWS do all the grunt work. once more, option is a superb issue right here. To Take below Advisement: importing records to AWS storage is standard to do, but watch out for those who try and retrieve it. examine the entire satisfactory print, since it might also cost you more than you think. Who makes use of it: SMBs to colossal enterprisesHow it really works: subscription cloud services, physical on-premises servicesRead consumer stories of Amazon internet capabilities Microsoft Azure Redmond, Wash. cost proposition for advantage consumers: Microsoft, the biggest application maker in the world for more than a technology, is without doubt one of the few carriers that may offer a fully contained hybrid cloud answer on account of its big on-premises legacy through the home windows, .internet and MS workplace franchises.  The business has been intentional from the starting in tying all of its assets into the same infrastructure. Azure functions are developed on windows Server, the .internet framework and visible Studio, making raise and shift of on-premises apps to the carrier rather painless.  Azure has been the speedy-growing to be cloud provider provider the ultimate few years and now owns basically 17 % of the international market. seeing that the substitute of CEO Steve Ballmer with the aid of Satya Nadella six years in the past, Microsoft has opened itself and its utility to outdoor construction. It has embraced Linux, containers and Kubernetes with a robust seet of equipment and now supplies appreciable help for these open supply items. Microsoft additionally offers Azure Stack for cloud builders, which almost enables clients to copy a complete Azure ambiance on premises. Key values/differentiators: Use cases: Like AWS, most IT storage and cloud computing wants will also be dealt with through Azure, which turned into designed to be a direct competitor. Mainstays encompass enterprise storage, servers, information backup, deduplication features. Azure Storage: Can manipulate keys of an Azure Storage account for you. Internally, Key Vault can list (sync) keys with an Azure Storage Account, and regenerate (rotate) the keys periodically. DB carrier: Azure Cosmos DB is a globally allotted, multi-mannequin database service for building tremendously accessible, tremendous-scale purposes comfortably. by means of default, Azure Cosmos DB instantly indexes all of the statistics it ingests, efficaciously. This makes it possible for quickly and consistent SQL (and JavaScript) queries on any variety of facts. commercial enterprise safety: Azure Key Vault makes it possible for Microsoft Azure applications and users to shop and use a few styles of secret/key information: Cryptographic keys: helps dissimilar key types and algorithms, and allows for the use of Hardware security Modules (HSM) for high-price keys. secrets: provides secure storage of secrets, comparable to passwords and database connection strings. Certificates: helps certificates, which are built on top of keys and secrets and add an automatic renewal characteristic. Who uses it: SMBs to huge enterprisesHow it works: subscription cloud functions, actual on-prem services; enterprise aid at every degree.read consumer studies of Microsoft Azure IBM Cloud Armonk, N.Y. cost proposition for skills consumers: Three years ago, IBM realized it became puzzling the market with its quite a few branded cloud options, whose purposes weren’t absolutely clear to the purchasing public. So it made a key choice to merge all of them—from its Softlayer acquisition to Bluemix to Watson—into one umbrella enterprise with ease known as IBM Cloud. IBM Cloud now presents greater than 180 functions for both on-premises and public cloud methods. These capabilities include virtualized and bare metallic hosting, DevOps equipment, container deployments  and serverless computing, blockchain, AI/ML and HPC. the usage of its bare-metal server offering, it’s feasible to lift and shift on-premises workloads running on IBM platforms to the cloud with little to no amendment. Key values/differentiators: while each AWS and Microsoft Azure are aimed at all enterprise IT consumers, IBM has a a great deal longer background in serving and protecting techniques belonging to midrange to enormous enterprise consumers. IBM’s recognition: It’s pretty handy to take care of purchasing selections of products and features from the common IT business (which begun up all over the primary World warfare in 1916) to CFOs and boards of administrators. IBM has invested lots of capital and americans-hours into retaining its offerings existing.  Use circumstances: IBM Cloud is aimed in general at gigantic organizations for scale-out functions. Most frequently requested IT storage and cloud computing wants may also be handled by way of IBM Cloud, which operates greater than a dozen high-end records centers globally. Chief initiatives encompass test and dev, commercial enterprise storage, database insurance policy, servers, facts backup and archiving. Full-provider alternate options: IBM has a much wider latitude of items and functions than some other cloud issuer, bar none. You get what you pay for: IBM goes to cost greater than almost each person else, so don’t are expecting anything reduce-cost. Who makes use of it: SMBs, midrange, large enterprisesHow it works: subscription cloud features, actual on-prem features; excessive-end help in any respect degrees.read consumer reports of IBM Cloud Google Cloud Platform Mountain View, Calif. cost proposition for capabilities buyers: Google Cloud Platform is designed for use via cloud builders. normal, GCP nevertheless has had some catching up to do with AWS and IBM over the closing half-dozen years when it comes to market share of business utilization, however has slowly however without doubt become a player globally. GCP, which brought in $eleven billion final yr and owns 8 percent of the international market, originally wanted to be a pure cloud play but realized that it had painted itself right into a nook; it now works with on-premises systems to give elastic infrastructure, disaster recuperation, DevOps and massive facts. however it also has loads of cloud-primarily based features, most peculiarly its AI efforts, that are bolstered through its custom AI processor, TensorFlow. you can’t purchase a TensorFlow device; that you can simplest run your AI and laptop learning apps on them on the Google Cloud. Key values/differentiators: Cloud potential: clients gained’t discover improved or greater exact cloud-computing application and building skills than at Google. geared toward builders: in case you’re an business cloud developer, and you’re perpetually creating and/or retaining excessive-conclusion cloud-primarily based features and applications, you’re likely to have more surrounding aid and tools on GCP than the three bigger-market gamers. Innovation galore: Google is the place Kubernetes, TensorFlow and dozens of alternative key cloud and storage applied sciences have been invented, so there’s a lot of residual intellectual property inherent in GCP. Use cases: if you are a retail enterprise or a midrange cloud computing person, chances are high Google Cloud and all its attributes may be IT overkill to your use case. if you are business with an lively IT and construction crew it’s continuously creating, holding and updating purposes in true time (and even in close-actual time), then you definitely could be neatly-served the use of GCP. test and dev is an immense use circumstances here. Pricing is competitive: Google knows that in an effort to stream up in marketshare, it needs to be cost-aggressive, and it’s, providing beneficiant “get-started” courses and company coupon codes. Who makes use of it: Midrange to tremendous organisations; cloud builders are a targetHow it really works: subscription cloud features, physical on-prem features, numerous decent supportRead user experiences of Google Cloud Platform Alibaba Hangzhou, Zhejiang, China cost proposition for potential patrons: Alibaba is basically a retail sales distributor, competing in the equal overseas market as Amazon, Walmart.com, target.com, eBay, Craigslist and other on-line product and features clearinghouses. It describes itself as having hundreds of tested suppliers, China distributors and exporters. Its utility is downloadable. Key values/differentiators: The enterprise has opened seven research labs in China (Beijing and Hangzhou), the U.S. (San Mateo, Calif. and Bellevue, Wash.), Russia (Moscow), Israel (Tel Aviv) and Singapore in the last couple of years. The labs focus on each foundational and disruptive know-how analysis, together with information intelligence, information superhighway of issues, fintech, quantum computing and human-desktop interaction. within these analysis areas, the labs will center of attention on issues reminiscent of machine getting to know, network protection, visual computing, natural language processing (NLP) and others. Alibaba talked about its purpose is to serve 2 billion valued clientele and create 100 million job opportunities in twenty years. The enterprise mentioned it has about 25,000 engineers and scientists on its workforce. Who uses it: retail consumersHow it works: free downloadable cellular app VMware Palo Alto, Calif. price proposition for competencies consumers: VMware began out with its own cloud carrier operation 11 years ago; then it realized it essential to turn into more concentrated on definite parts of the market, in place of the market in universal: AWS and Microsoft personal that sector. while VMware is comparatively new to the cloud space, its 20-12 months-long event—it’s been estimated that ninety five percent of the world’s records centers have as a minimum one VMware part—in seller-agnostic virtualization has blossomed into some big world partnerships. VMware knows what it does most useful—on-premises virtualization—and partners with cloud veterans for the hybrid facets. Go right here to read Charles King’s evaluation of the have an impact on of VMware in the IT market when you consider that 2000. Key values/differentiators: Public roadmap: VMware has all the time been decent about laying out its plans for builders and IT managers to comply with. here is a very good aid in aiding determination-makers about future investments (one of the vital large the explanation why VMware is ubiquitous in IT systems). Use instances: Like IBM and Google Cloud Platform, VMware is designed for IT specialists and cloud app builders. Mainstays of service encompass test and development, utility creation, enterprise storage, servers and deduplication features. vSphere: coronary heart of VMware’s cloud franchise: The vSphere hypervisor is a versatile and reliable working device. valued clientele can run in their personal facts facilities or leading public/hybrid clouds, such because the company’s personal VMware Cloud on AWS carrier, IBM Cloud or one among four,000 VMware Cloud issuer companions. The capacity to run vSphere on-premises and within the cloud allows for a constant hybrid cloud infrastructure. Cool facets abound: developers say they like the “add hosts” button, hybrid cloud extension, the choice to run a hybrid cloud on bare metal hardware, built-in chat guide, the sophisticated Developer middle, lengthy distance vMotion, firewall suggestions accelerator and others. Who uses it: SMBs to significant enterprisesHow it works: subscription cloud capabilities, physical on-prem servicesRead user stories of VMware HP San Jose, Calif. value proposition for talents buyers: HP business has undergone some big changes within the final 5 or 6 years—including adjustments in leadership, HQ area and its business businesses. however altering with market tendencies and doing it successfully is an important reason why HPE has been a Silicon Valley survivor when you consider that its founding in 1939.  In late 2015, HPE made an enormous announcement that it changed into throttling back on public cloud and in its place focusing on hybrid cloud offerings. HPE’s front-door Helion providing is focused on what it calls the right combination, the place companies can select how much of their hybrid method could be public and the way a whole lot could be inner most. HPE’s deepest cloud options have a robust basis in open applied sciences, together with main support for OpenStack. HPE makes use of its OpenStack implementation to companion with other cloud providers, equivalent to Rackspace and others. however, the enterprise additionally uses partnerships with AWS and Microsoft Azure to give one of the most public cloud aspects of its hybrid cloud providing. Key values/differentiators: If HPE doesn’t have it, certainly one of its partners will: HPE’s business world attain and advantage is surpassed best via IBM’s. long-held first rate recognition for exceptional items and functions: Like IBM, HPE depends closely on present and longtime shoppers to retain purchasing from them, as a result of they have long and fruitful relationships with so many multinational clients. Use situations: Like IBM, Google Cloud Platform and VMware, HPE Cloud is designed expressly for IT administrators and cloud software developers. Key promoting features encompass computing clusters, storage, servers, databases, application introduction and deduplication functions. Who uses it: SMBs midrange and big businesses;executive groups, incredibly regulated companiesHow it works: subscription cloud capabilities, actual on-prem hardware and servicesRead user reviews of HP business Oracle Cloud Redwood Shores, Calif. cost proposition for talents buyers: Oracle has been busy moving all of its equipment and databases to the cloud for the remaining six years. The business is often considered as being late to the cloud, but the reality is, the company spun off NetSuite 21 years in the past, which changed into the first full-carrier business cloud application management platform. This was six years earlier than AWS launched S3. Larry Ellison’s database and business app application big has reinvented itself to re-provision ninety five percent of its ground-based mostly software as on-demand capabilities, as a minimum on its own growing cloud. It does not allow its utility to run in virtualized circumstances the manner AWS, Azure and GCP operate, nonetheless it can also be run on naked metallic servers, which Oracle nonetheless offers (because of the 2010 acquisition of solar Microsystems). Key values/differentiators: pace is of the essence: Ellison has lengthy bragged that Oracle’s database servers—no matter if in a knowledge center or in a cloud—are the quickest in the world, and they doubtless are. however you get what you pay for, and Oracle’s items are not to be discovered at Walmart. diversity of choices: Oracle now competes in many ways with Salesforce for the cloud business application buyer, and it steadily adds to its repertoire of elements for an extended checklist of vertical sectors. Plowing earnings lower back into the enterprise is a mainstay of the Oracle strategy, and it produces dividends. One throat to choke: when you purchase into Oracle, you’re in for the long haul, and the enterprise will basically run it considering you. this will entail some lengthy-term hardware and application expenses, but that’s the company Oracle is in, and a big explanation why it gets so a great deal government and armed forces business. Use circumstances: similar to IBM, VMware and Google Cloud Platform, Oracle Cloud is designed for IT admins and cloud app developers. Chief features offered consist of enterprise purposes (a ways and away No. 1), enterprise storage, server and database functions. Oracle will provide service assist as necessary. Who makes use of it: SMBs to colossal businesses; govt organizations, enormously regulated companiesHow it works: subscription cloud capabilities, physical on-prem hardware, application and servicesRead user experiences of Oracle Cloud Dell technologies round Rock, Texas cost proposition for competencies buyers: Dell technologies continues to get its footing in commercial enterprise cloud service choices. This hardware-based company is an additional relative newcomer to the cloud wars, having entered in the course of the acquisition of a number of agencies, reminiscent of cloud and on-prem storage enormous EMC, integration specialist Boomi and others. Having developed its recognition as an incredible issuer of PCs and records center machine, Dell EMC now has some predominant-league cloud application products to offer, beginning with VMware and Virtustream, a personal cloud issuer. Key values/differentiators: DIY clouds:  Dell built its recognition with PCs and servers the way Burger King did it: “Have it your way.” purchasers can order servers, storage, cloud features and applications in any configuration they want, and the help will again it all up. No. 1 in storage: apart from being the realm’s desirable facts storage provider (in view that 2006), Dell EMC also has strength within the hyperconverged and converged statistics core gadget markets via offering on-prem cloud options like VxRail, VxBlock and VBlock solutions. Use circumstances: akin to IBM, Google Cloud Platform and VMware, Dell EMC is aimed at IT administrators and cloud software builders at present. The business is attaining out to sell this to greater AWS/Azure-class shoppers, such as retail organizations and midsize organizations with statistics centers. Key features include storage, servers, databases, software introduction and deduplication features. strength internal the company: Dell technologies is also the proprietor of Pivotal software, which runs the Cloud Foundry open-source PaaS service for constructing enormously scalable apps. lots of innovation where that comes from. Who uses it: SMBs, midrange, huge firms;  some apps can also be run by way of line of business employeesHow it really works: subscription cloud functions, physical on-prem hardware, utility and servicesRead consumer studies of Dell applied sciences Equinix Redwood metropolis, Calif. value proposition for talents buyers: Equinix continues to be probably the most fastest-turning out to be and most smartly-revered new-gen facts core and interconnection features suppliers within the company. Its fundamental center of attention is connecting the world’s leading groups to their customers, personnel and companions inside probably the most-interconnected statistics centers. Equinix has invested greater than $22 billion to create Platform Equinix, a colocation and interconnection platform that extends throughout some 200 global records facilities. The Equinix Cloud alternate cloth directly, securely and dynamically connects allotted infrastructure and digital ecosystems on Platform Equinix by the use of global, software-defined interconnection. ECX cloth is designed for scalability, agility and connectivity over a self-carrier portal or API. protection of data in action for incredibly regulated corporations, reminiscent of financial functions, health care, scientific projects and govt groups, is some thing the enterprise takes pride in. Their cloud density (2,900+ cloud providers) ensures superior interconnection, which powers collaboration amongst their shoppers and ecosystems. Key values/differentiators: feature offerings: Equinix offers about 1,500 distinct applications that can also be run inside facts centers or in public or hybrid clouds. It’s all as much as the person. Ecosystems: With the currently announced inter-regional connectivity, customers can interconnect to dense ecosystems of cloud, networks, monetary services, content material and digital media, and amusement businesses throughout the work. Equinix provides access to the maximum attention of fundamental providers, together with AWS, Google Cloud, Microsoft Azure, Oracle Cloud and IBM Cloud. Scalability: Geographically scalable connectivity to 35+ markets, enabling world interconnection between 200 data facilities. Flexibility: consumers pay handiest for what they use, devoid of restrictive contract phrases or a prolonged procurement process. On-demand connections: purchasers can immediately create connections to top cloud, community and security suppliers, or between their own Platform Equinix statistics facilities in only minutes by the use of self-provider portal or APIs. safety: Equinix’s security scheme is 2d to none in popularity all over. It is aware of how to preserve secrets and techniques, because it received’t expose anything about it. on the identical time, you won’t hear about Equinix information centers getting compromised very regularly, if in any respect. Use instances: Like Rackspace, Equinix is constructing its toolset up to deal with most normal IT storage and cloud computing needs and may connect with all other public and hybrid cloud suppliers. main services offered are commercial enterprise storage, verify and development, servers, statistics backup, archiving. Who makes use of it: Midrange to significant enterprises, government corporations, extremely regulated companiesHow it really works: subscription cloud capabilities, actual and digital interconnection features, colocation, on-prem servicesRead person reviews of Equinix Rackspace San Antonio, Texas price proposition for potential consumers: Rackspace is a major option hybrid cloud company, frequently designed for these clients who select a extra personalized seller. Rackspace works with a listing of different cloud servicers (together with the entire fundamental ones stated above) to offer a lot of elements, all of which backed with the aid of high-conclusion guide groups. Rackspace’s hybrid cloud solution is powered by way of its personal creation, RackConnect, which hyperlinks an commercial enterprise’s inner most cloud to the Rackspace cloud. The business these days launched inner most Cloud as a carrier (PCaaS), its manufacturer for on-demand provisioning of virtualized servers obtainable at most colocation facilities and data facilities (reminiscent of Equinix). It additionally has a cope with HPE to present pay-as-you-go features in line with open supply OpenStack, which is akin to a public cloud but is found in private statistics centers. Key values/differentiators: Open source connections: there’s a very good deal of value and energy within the open supply neighborhood through its HPE OpenStack provider, with new ideas coming constantly from in every single place the globe and shared with committed authorities. Use instances: Like AWS and Azure, most common IT storage and cloud computing wants may also be handled with the aid of Rackspace, which is designed to be "Switzerland" for IT managers—due to its many partnerships. main features provided are enterprise storage, verify and development, naked-steel servers, statistics backup, archiving. “Fanatical” help: Rackspace describes its hosted alternate carrier as offering “fanatical guide” with a 100% uptime assure and an “trade-main SLA (carrier-stage settlement).” Connections all over the place: Rackspace has agreements with AWS, IBM, Google, Microsoft and others, so it is serves as a practicable conduit for elements and functions anybody of them cannot deliver. Who makes use of it: SMBs, midrange, gigantic enterprises; builders and IT managersHow it works: subscription cloud features, actual on-prem servicesRead user experiences of Rackspace different particularly regarded cloud service providers: Polycom, Cisco programs, Salesforce, SAP, Adobe, Workday. this is an update of an editorial previously posted in may 2019. FIS Doubles purposes covered by means of carrier level settlement; Reduces provider Disruption period to As Little as Ten Minutes JACKSONVILLE, Fla.–(enterprise WIRE)–carrying on with its commitment to offering world-type stages of provider and equipment uptime to its clients, fiscal technology leader FIS® (NYSE: FIS) mentioned these days that it has doubled the number of cloud-based purposes lined by using its business-main service level contract (SLA), whereas decreasing the exact provider disruption duration to as little as ten minutes. below the SLA, the business will challenge financial credit to clients the use of chosen FIS functions should those purchasers experience service disruptions brought about via FIS lasting longer than a designated duration of time. The SLA now covers seventy four cloud-based mostly solutions from FIS – more than twice the number as when the agreement become announced remaining yr. FIS has prolonged the SLA to cover additional U.S. banking applications in addition to selected Worldpay service provider solutions purposes in the U.S. and the U.ok. The service disruption intervals distinct within the SLA range with the aid of utility and latitude from 10 to 60 minutes, not including scheduled downtime or pre-planned preservation. “At a time when businesses require steady availability for their important functions, the increased SLA demonstrates our self belief within the reliability of our world-classification international start community,” observed Bruce Lowthers, president, Banking and merchant options at FIS. “we’ve invested enormously in cloud-enabling our international network and nowadays greater than 70 % of our applications run within the FIS at ease cloud. we are committed to carrying on with to grow the number of purposes covered by means of our groundbreaking SLA and extending the benefits of this settlement to more of our valued clientele around the world.” FIS plans to showcase its improved SLA, in addition to a variety of imaginitive new technologies and solutions, at its virtual InFocus client conference next week. About FIS FIS is a number one company of expertise solutions for retailers, banks and capital markets companies globally. Our greater than fifty five,000 individuals are dedicated to advancing the way the area will pay, banks and invests by means of applying our scale, deep capabilities and statistics-driven insights. We aid our purchasers use know-how in inventive methods to clear up company-crucial challenges and convey superior experiences for their valued clientele. Headquartered in Jacksonville, Florida, FIS is a Fortune 500® company and is a member of typical & negative’s 500® Index. To learn more, discuss with www.fisglobal.com. observe FIS on facebook, LinkedIn and Twitter (@FISGlobal)..




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